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Frequently Asked Questions

What are our hours of operation?
We are open from 8am to 6pm PT.

Has my Zao product order shipped?
Click the "Track Your Order" or "My Account" link.  Scroll to the bottom of the page to the "Order / Billing History" section and check the status of the order.

How do I change quantities or cancel an item in my order? 
Call customer service at 800-723-7455 ext 1. with the changes to your order. Please note that once an order has shipped, the order can not be changed.

How do I track my order? 
Click the "Track Your Order" or "My Account" link.  Scroll to the bottom of the page to the "Order / Billing History" section to track your order.

My order never arrived. 
Click the "Track Your Order" or "My Account" link.  Scroll to the bottom of the page to the "Order / Billing History" section to track your order. Be sure that order has shipped already. If you order displays a one or more package tracking numbers, check with FedEx to confirm that your packages were delivered. If your packages each show a FedEx status of "delivered", please contact customer service for assistance at 800-723-7455 ext 1.

An item is missing from my shipment.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays a Package Tracking Number, check with FedEx to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance at 800-723-7455 ext 1.

When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict. All backorders will ship as soon as new stock is received.

How do I create an account?
1) Click the "New Customer? Start Here" link.
2) Enter in your information.
3) Click the "Create Account" button at the bottom of the page. 

Your information is NEVER given or sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?
Click the "My Account" link to edit your account information.

How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.
Click the "My Account" link. At the bottom of the page you will see a section titled "Forgot your password?". Enter in your email address.

How do I return my product?
Please read our Return Policy located under the Help & Info section.

I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product at 800-723-7455 ext. 1.

What is your return policy? 
Please read our Return Policy located under the Help & Info section. 

When will my order ship?
Please refer to Shipping Policy located under the Help & Info section to see our ordering cut off times and shipping schedule.

Also, after placing your order, you may click the "My Account"  to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our AnazaoHealth offices.

I have a question on my charges.
Click the "My Account" link to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance at 800-723-7455 ext. 1.

I need a copy of my receipt/invoice.
Click the "My Account" link.  Next click the "View your Order / Billing History" link. Find the order you need a receipt for and click the "Order Number" to bring up a copy of the receipt.

When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).

How do I use a coupon?
After adding items to your cart, click the "My Cart" link to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.